Frequently Asked Questions
WHERE DO YOUR PRODUCTS COME FROM?
CarouselStreet is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here in the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.
WHAT IS YOUR ORDER PROCESS?
Our order process is very simple – once you make your purchase through the checkout, you will receive a payment confirmation email. Once received, please allow us 1-3 business days to process and package your order before shipping. As soon as we dispatch your order, we will send you a second shipping confirmation email, including tracking details where possible.
WAS MY ORDER SUCCESSFUL?
If money has been captured from your account the order has reached us and will be processed. Your order confirmation is sent to the e-mail address that you provided when placing your order. If you have not received a confirmation, please contact our customer service team at email@example.com
MY ORDER WON’T GO THROUGH. WHAT SHOULD I DO?
If you’re still receiving an error message after reviewing your payment information, billing and shipping address, make sure you’re using the latest version of your web browser. Please only click the “Place Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact Customer Support at firstname.lastname@example.org.
WHERE IS MY ORDER CONFIRMATION?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add email@example.com to your safe sender list. Once your order leaves our warehouse, you will receive another notification along with tracking information.
I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
WHY WAS MY ORDER CANCELED?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please contact us at firstname.lastname@example.org and our customer service team will ensure we process your order.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
MY ORDER HASN’T ARRIVED ON TIME, WHAT DO I DO?
If your order has not arrived in the specified delivery time, you can track your order here to see where it is located. Sometimes orders are delayed due to customs hold ups. Please also reach out to our customer service team at email@example.com and we will provide you with an update.
PAYMENT & SECURITY
IS IT SAFE TO SHOP ON YOUR SITE?
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We gladly accept Paypal & most major credit cards such as Visa, MasterCard, American Express, and Discover.
WAS I CHARGED TWICE?
You will only be charged once. If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the “Place Order” button once to avoid multiple authorizations.
PRODUCT AND WARRANTY
WHAT IS YOUR MONEY BACK GUARANTEE?
We’re so confident you’ll love your CarouselStreet items that we offer a 30 Day Money Back Guarantee on all orders starting from your purchase date. See our Refund Policy for more details or contact our customer service team at PottyMasters.firstname.lastname@example.org
BASIC REFUND POLICY
STILL HAVE QUESTIONS?
Sure, no problem! Just email us at email@example.com and we'll get back to you right away.